Customer Support Center
📦 Track Your Order
You can track your order status and delivery progress through the following methods:
🔍 Real-Time Order Tracking
Click the button below to access our order tracking system and view your delivery status in real-time:
💡 Tip: Your tracking number can be found in your order confirmation email. Enter it on the tracking page to see your package location and estimated delivery time.
Option 1 - Use Our Tracking System
Click the "Track My Order Now" button above to access our integrated 17TRACK system. Simply enter your tracking number to view real-time order status and detailed delivery progress. Supports tracking for 200+ countries and regions worldwide.
Option 2 - Track via Carrier Website
Once your order ships, you'll receive an email confirmation with your tracking number. You can use this number to track your package directly on the carrier's website for detailed shipping updates.
Option 3 - Email Notifications
We'll automatically send you tracking information via email as soon as your order is dispatched, allowing you to monitor delivery progress at every step. You can also reply to the email to inquire about your order status.
⏱️ Delivery Time Reference
- Processing Time: 0-3 business days before shipment
- US Orders: 5-8 business days after shipment
- International Orders: Delivery time varies by destination
We ship worldwide and provide tracking information once your order is dispatched. If you have any shipping concerns, please feel free to contact our customer service team.
❓ Tracking FAQs
- Can't find your tracking number? Please check your order confirmation email or spam folder
- Tracking information not updating? Shipping information may take 24-48 hours to appear
- Package not delivered for a long time? Please contact our customer service team: keen@tekconver.com
❓ Frequently Asked Questions
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility: Items must be in the same condition as received, unused, in original packaging with all accessories and manuals. Receipt or proof of purchase required.
Return Process: Contact us at keen@tekconver.com to initiate a return. If accepted, we'll provide instructions and the return address:
Receiver: Luoyang Zherui Technology Co., Ltd.
Address: Room 1901, Unit 2, Building 3, Neighborhood No. 29 Tianjin Road
Jianxi District, Luoyang, Henan 471003, China
Return Shipping Costs:
- Defective/Incorrect Items: We cover return shipping costs
- Customer Remorse: Customer pays return shipping costs
- No Restocking Fee
Refunds: Once approved, refunds are processed within 10 business days to your original payment method. Allow additional time for your bank to process. Contact us at keen@tekconver.com if you haven't received your refund after 15 business days.
Non-returnable Items: Custom products, personalized items, and gift cards cannot be returned.
Note: Customs duties or import taxes for international orders are non-refundable.
How long does shipping take?
Delivery times vary by location:
- Processing Time: 0-3 business days before shipment
- US Orders: 5-8 business days after shipment
- International Shipments: Delivery time varies by destination
We provide tracking information once your order is dispatched.
Where are your products manufactured?
Most of our products are manufactured in China, where we maintain strict quality control standards. We also source premium products from select suppliers worldwide to ensure we offer you the best quality smart home solutions available in the market.
How much does shipping cost?
Shipping costs are automatically calculated at checkout based on your delivery address and order weight. For bulk purchases, we offer shipping discounts or fee waivers. Please contact our customer service team at keen@tekconver.com for customized quotes on large orders or special shipping requirements.
How do I exchange an item?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
How is product quality guaranteed?
We implement strict quality control processes for all smart home products, ensuring every item meets our high standards before shipping. All products are tested to ensure reliable performance and accurate specifications.
What payment methods are supported?
We accept various payment methods including major credit cards, PayPal, and more. All payments are processed through secure encrypted channels to ensure your information is safe.
📧 Contact Us
We're here to help! If you have any questions, concerns, or special needs, please feel free to contact us.
🏢 Company Information
Company Name: Luoyang Zherui Technology Co., Ltd.
Unified Social Credit Code: 91410305MAEU9N7E0L
📍 Address
Room 1901, Building 2, No.29 Tianjin Road
Jianxi District, Luoyang City
Henan Province, China
🕐 Business Hours
24/7 Service · Open All Year Round
Our customer service team is always on standby to provide you with round-the-clock support. Whenever and wherever, we're here to serve you!
💼 Customer Service Scope
- Order inquiries and status updates
- Product information and technical specifications
- Return and refund requests
- Bulk purchases and custom quotes
- Shipping and delivery issues
- Product recommendations and suggestions
- Technical support and troubleshooting
Tip: To expedite your inquiry, please include your order number (if applicable) and a detailed description of your issue when contacting us.