No! Our flagship 4G cameras come with a built-in cellular data connection, making them completely independent of Wi-Fi. Perfect for remote farms and off-grid properties.

30-Day Return Window You have 30 days after receiving your item to request a return.

Eligibility Requirements

• Item must be unused and in original condition
• Original packaging with all accessories and manuals included
• Receipt or proof of purchase required

How to Return

1. Contact us at keen@tekconver.com
2. Wait for return approval and instructions
3. Ship to our official address in Luoyang, China:Luoyang Zherui Technology Co., Ltd.Room 1901, Unit 2, Building 3, No. 29 Tianjin RoadJianxi District, Luoyang, Henan 471003, China

Return Shipping Costs

• Our fault (defective/wrong item): We cover shipping costs
• Your choice (changed mind/wrong order): You pay shipping costs
• No restocking fee charged

Non-returnable Items

• Custom/personalized products
• Gift cards

Exchanges Return your item first, then place a new order separately.

Refund Timeline

• Refund processed within 10 business days after approval
• Allow up to 15 business days total for refund to appear
• Contact us if longer than 15 days

Important Note Customs duties and import taxes are non-refundable.

Shipping Coverage Currently shipping primarily to the United States.

Processing Time

• 0-3 business days (Monday-Friday, excluding holidays)
• Order cut-off: 5:00 PM EST
• You'll receive a shipping confirmation email once dispatched

Delivery Time

• US orders: 5-8 business days after processing
• Total time: 8-11 business days (processing + transit)

Shipping Costs

• US Standard Shipping: FREE
• International shipping costs calculated at checkout

Order Tracking

• Tracking number sent via email after shipment
• Allow 24-48 hours for tracking information to update

Taxes & Customs

• US orders: State taxes may apply at checkout
• International orders: Customer responsible for customs duties and import taxes

Potential Delays Unexpected delays may occur due to extreme weather or carrier issues. Contact us if your order is significantly delayed.

Contact Information

• Email: keen@tekconver.com
• Address: Room 1901, Unit 2, Building 3, No. 29 Tianjin Road, Jianxi District, Luoyang, Henan 471003, China
  
  

Most of our products are manufactured in China, where we maintain strict quality control standards. We also source premium products from select suppliers worldwide to ensure we offer you the best quality smart home solutions available in the market.

Option 1 - Track via Our Store: Visit the SUPPORT section in our main menu where you can use our integrated 17TRACK system to check your order status and delivery progress in real-time.

Option 2 - Track via Carrier Website: Once your order ships, you'll receive an email confirmation with your tracking number. You can use this number to track your package directly on the carrier's website for detailed shipping updates.

Option 3 - Email Notification: We'll automatically send you tracking information via email as soon as your order is dispatched, so you can monitor your delivery every step of the way.