We offer a 30-day return policy for items in original condition with tags and packaging. To initiate a return, contact us at trackeen.keen@gmail.com. Once approved, we'll provide a return shipping label and refund your payment within 10 business days after inspection. Please note that certain items like personalized products, perishable goods, and sale items cannot be returned.

Delivery times vary by location. Domestic orders typically arrive within 3-7 business days, while international shipments take 10-30 business days depending on your destination. We ship worldwide and provide tracking information once your order is dispatched. Processing time is 1-3 business days before shipment.

Most of our products are manufactured in China, where we maintain strict quality control standards. We also source premium products from select suppliers worldwide to ensure we offer you the best quality smart home solutions available in the market.

Option 1 - Track via Our Store: Visit the SUPPORT section in our main menu where you can use our integrated 17TRACK system to check your order status and delivery progress in real-time.

Option 2 - Track via Carrier Website: Once your order ships, you'll receive an email confirmation with your tracking number. You can use this number to track your package directly on the carrier's website for detailed shipping updates.

Option 3 - Email Notification: We'll automatically send you tracking information via email as soon as your order is dispatched, so you can monitor your delivery every step of the way.

Shipping costs are automatically calculated at checkout based on your delivery address and order weight. For bulk purchases, we offer shipping discounts or fee waivers. Please contact our customer service team at trackeen.keen@gmail.com for customized quotes on large orders or special shipping requirements.